Submitted by Rick Hynick, Director, Client and Family Advocacy

Today, I had a meeting with the Adult Managers of Clinical Operations (MCOs) at the Wilkes-Barre/Scranton (WBS) office.  The meeting covered a full day agenda of topics such as new and changed practices, education on products, shared practices that have been effective and a section on quality.  I presented an overview of the Client and Family Advocacy program and the advantages that service offices might see when being involved with the program.  I also presented the many different ways that clients and family members of clients, such as adult children of waiver clients, can be involved in advocacy and take steps to help achieve goals such as rate increases and improvements to regulatory policy.